openfactory

openfactory nordic oy · Turku, Finland

Your providers, carriers and network, managed

We design it, build it and run it. And when it breaks, we know where to look.

We choose and order your Internet lines, deal with carriers and suppliers, and run the routers, firewalls and Wi-Fi behind them. For businesses, network operators and IT partners across Europe.

Get in touch Provider management

Who we work with

Businesses

Your connection, router and office network, looked after. We deal with the providers when something goes wrong.

Network operators

Router management, BGP sessions, migrations and incident work for ISPs and carriers, alongside your own team or on their behalf.

IT partners

You keep the customer. We take on the network part and document every change for you.

Engineering projects

From a single troubleshooting day to a complete network built, documented and handed over.

One contact for the whole chain

Businesses often tell us there are no good business ISPs. A connection rarely fails in just one place: the provider, the owner of the line, the hardware vendor and the people on site all play a part. You have one technical contact, and we coordinate the rest.

  1. Internet provider
  2. Access network
  3. Your equipment
  4. Data centre
  5. On site

Provider, carrier and supplier management

We deal with your providers for you

Most companies buy connectivity from several providers, over lines owned by someone else, with hardware from yet another supplier. When something goes wrong, each of them points at the next. We take over that relationship on your behalf and stay on it until the problem is solved.

Choosing providers

We work out what a site needs, ask several providers and carriers for offers, and compare coverage, access technology, handover, contract terms and price. You get a recommendation you can follow.

Ordering and delivery

We place the order or follow it up for you, chase delivery dates, agree installation appointments and site access, and test the line before it carries traffic.

Faults and escalation

We open the fault with the provider, send the measurements and logs they ask for, and escalate through their support levels. We stay on the ticket until the line is back and the cause is known.

Backup lines

A second line over a different access network or provider, with failover on the router. We test the switch-over, not only the configuration.

Contracts and renewals

We keep track of contract terms, notice periods and renewal dates, so lines are upgraded, renegotiated or cancelled on time and nobody pays for a circuit that is no longer in use.

Hardware and suppliers

Routers, switches and access points from distributors and vendors: lead times, replacements, warranty cases and vendor support tickets, handled by us.

Every line documented in one place

When we take over a site, we collect what is usually spread over contracts, emails and old spreadsheets. For each line and service we record the provider, the circuit ID, the contract and the people to call. When a fault comes in, we already know whom to call and how to escalate.

  • Provider and carrier contacts, fault numbers and escalation paths
  • Contract terms, notice periods and renewal dates
  • Router, firewall and Wi-Fi configuration, with backups
  • Documentation you keep, even if you change provider

Managed services

We run it for you

With a managed service, we are responsible for defined systems: Internet lines, routers, firewalls, switches, Wi-Fi and servers. You have one support desk for all of it and an agreed service level.

Monitoring

We watch lines, routers, firewalls and servers. Alerts go to our support desk, so we can start on a fault with the provider without waiting for your call.

Support desk with tickets

One email address for every request. Each request gets a ticket and a written answer. Support hours and response times are agreed in the contract.

Changes and updates

Before a change we back up the configuration and make sure there is a second way to log in. Afterwards you get a short note of what we changed. Routine updates run in a fixed daily maintenance window.

Router management and BGP

For customers with their own address space or AS number: router management, BGP sessions with your upstreams and route filtering, maintained over time.

Office networks and Wi-Fi

Switches, access points and firewalls for offices and production sites, set up, documented and kept up to date.

Hosting

A limited number of servers and services on our own infrastructure, with backups, for customers who want them close to the network we run for them.

  1. 01InventoryWe collect contracts, lines, contacts, configurations and access, and visit the site if needed.
  2. 02TakeoverBackups, our own access with a second way in, monitoring and documentation.
  3. 03OperationTickets, faults with providers, updates and changes, as agreed in the contract.
  4. 04ReviewA regular review of lines, contracts, costs and hardware age, with proposals for what to change.

Planned maintenance, current incidents and recently completed changes are published on our status page. It is hosted outside our own network.

Service status

The engineering behind it

The same people who manage your providers also build and fix networks. That is why we can tell a provider's fault from a configuration problem.

Network and fabric engineering

BGP, MPLS, EVPN/VXLAN, IS-IS, OSPF, IPv6, RPKI and peering, including complete fabrics that customers now run in production.

Systems and virtualisation

Linux, Proxmox and Ceph, backups and migrations. We also host a limited number of systems on our own infrastructure.

Security and local AI

Routing security, hardening, and self-hosted language models for organisations that keep their data in-house.

On-site engineering

Installation, rollouts and troubleshooting at offices, factories and data centres across Europe.

Field notes

Industrial rollout

When the factory needs to run

A new industrial site in northern Czechia was about to go into production. The network fabric was causing problems, and remote troubleshooting had stopped helping. At 21:00, Silvan decided the next useful step was to be there. By the next afternoon, after two flights and a train, he was on site with the local team, and the rollout was moving again.

Turku → Helsinki → Paris → Prague → northern Czechia

Read the full story on pyro.institute

Troubleshooting

The firewall problem that wasn't a firewall problem

About 100 consultants were due to move into a new office on Monday, and on Friday the Wi-Fi was unstable. Vendor support focused on firewall rules. The real cause was lower down: the access point links kept dropping while negotiating 2.5 Gbit. Limiting the switch ports to 1 Gbit made the site stable.

21:14:13 LINK down · 21:31:45 LINK up / 1000M / stable

Read the full story on pyro.institute

How we work

You can hire us for a single day or for long-term responsibility for your infrastructure.

Engineering on demand

Single problems, troubleshooting, reviews and smaller jobs.

Project delivery

Network and infrastructure projects with design, implementation, migration and documentation.

Retained engineering

Regular engineering days, for continuity without outsourcing everything.

Managed services

Defined systems run by us, with monitoring, a support desk with tickets and an SLA. Support hours are agreed in the contract.

Silvan Gebhardt at work, behind a laptop covered in network and security stickers
Silvan Gebhardt

openfactory nordic oy

Founded and run by Silvan Gebhardt in Turku, with customers across Europe.

We run our own commercial network, AS41666, with servers in a third-party data centre. Our monitoring, remote access and hosted systems run on it, and we use it to build and test services such as NAT64 for IPv6-only networks before we set them up for customers.

openfactory nordic oy has been an industry partner at the international exercises Locked Shields and Crossed Swords, working on infrastructure and local model serving. Our community engagement is FreeTransit (AS41051), a non-commercial network we have operated from Finland for more than five years. Silvan speaks about routing security at events such as RIPE meetings, SwiNOG and CERT-EE.

Silvan's talks, field notes and background are on pyro.institute.

Swiss roots, Finnish quality

Swiss support, Finnish forest

openfactory nordic oy is based in Turku, and the people behind it have Swiss roots. Silvan trained as an engineer in Switzerland and has lived in Finland for years. From Switzerland we bring precise work: agreed in writing, documented, and finished when we said it would be. From Finland, a calm way of dealing with problems and straight answers.

We work from Finland for customers across Europe, and travel on site when a job needs it. You can talk to us in Swiss German, German, French or English, and a little Finnish.

Tired of chasing providers, or planning a new site?

Tell us what is broken or what you are planning. A provider that does not answer, a contract to review, a BGP problem or a new site network are all normal requests. We can work with your team or on our own.

contact@fi.openfactory.net

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