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- Swiss head office: +41 52 566 95 00
- German Support: +49 30 6293 7557
- UK Support: +44 1837 60 80 70
- FI Support +358 2 480 933 93
- Network status
| Base Fees (OOH) |
|---|
|
One-Off purchase 300 CHF excluding work. Best effort. |
|
Subscription 300 CHF / Month + work from 0 min Best effort. |
|
Custom / guaranteed reaction time
Please contact us for custom support solutions |
| Time | Price |
|---|---|
|
24-06h |
250 CHF/h |
|
06-08h |
220 CHF/h |
|
08-18h |
180 CHF/h |
|
18-22h |
220 CHF/h |
|
22-24h |
250 CHF/h |
| Time | Price |
|---|---|
|
24-06h |
250 CHF/h |
|
06-08h |
220 CHF/h |
|
08-18h |
200 CHF/h |
|
18-22h |
220 CHF/h |
|
22-24h |
250 CHF/h |
We prefer to work with you on a pre-arranged setting. For customers that decide to go with a defined SLA, the hourly rates might differ as per our individual rates and commitment. The smallest pre-arranged SLA will be 300 CHF which grants you access to the 24×7 hotline, and a best effort trouble resolution.
If you need emergency assistance outside of the core business hours, you can either order this as a one-off purchase for 300 CHF, which will then escalate the ticket to the next available technician. As soon as a technician will work on your case, the proper hourly rate will be charged additionally to your ticket.
Please contact us for custom support solutions - like guaranteed reaction time and dedicated point of contact.
We rate the cost and time of our service on the basis of the table above. The time incrementation is the common standard in IT - by 15 minutes.