2020021062001831 (2020-02-10 10:48:09): DSL/FTTH/EWZ/CES MaintenancePriority:
Description: Our Supplier towards the Swisscom network is performing a software
upgrade on 15.02.2020 23:00 Uhr - 16.02.2020 05:00 Uhr
There will be a downtime of estimated 15 minutes which will cause
Connectivity Services to fail, and also break redundancy for customers
who have DSL+FTTH for failover.
as this service is overnight and a short outtage, we are not taking
additional measures.
2020021062000172 (2020-02-10 06:04:03): Delayed Traffic / Weather impact / blown fuse/Power Outtage - Office Frauenfeld - Impact for OPSPriority:
Description: We seem to have lost connectivity to the office, thus having lost access to some of our systems. We are going to investigate, but cannot assess the status of less critical systems at this stage. If systems cannot be restored timely, we will relocate to another office.
Updates
2020-02-10 11:40:31
monitoring seem to be working fine again.
2020-02-10 07:45:40
we have managed to restore our internal services after the storm.
Due to the weather, we are stil facing issues with public transport and our
tech staff is on average, 1 hour delayed now due to train cancellations and
missing connections
2020020662001063 (2020-02-06 18:58:14): Maintenance - Core NetworkPriority:
Description: We are performing some required maintenance after the issue with the optic pegels on the line this morning. Between 02:00 and 04:00 the Core Network might be facing partial outtage for up to 1 hour while we use the time to replace some equipment.
2020020662000341 (2020-02-06 11:34:29): Core Outtage Glattfelden to ZurichPriority:
Description: We are facing a major line outtage to Glattfelden. We are already talking
to the vendor to receive updates on the issue.
Updates
2020-02-06 11:34:30
Thanks for your email. A new ticket has been created.
Your email will be answered by ASAP
You wrote:
> We are facing a major line outtage to Glattfelden. We are already talking
> to the vendor to receive updates on the issue.
2020020462000602 (2020-02-04 16:16:16): (04.02.20): Packetloss between Zurich (ZRH2) and Frankfurt (FRA3)Priority:
Description: Our Upstream announces Routing/packetloss issues.
we mostly route our traffic other ways, to avoid this issue. We update
the ticket if we receive more information.
-------- Forwarded Message --------
Subject: #4212949 (04.02.20): Packetloss between Zurich (ZRH2) and
Frankfurt (FRA3)
Date: Tue, 04 Feb 2020 16:39:35 +0200
From: Init7 Network Info
#4212949 (04.02.20): Packetloss between Zurich (ZRH2) and Frankfurt (FRA3)
We are experiencing service degradation due packetloss between Frankfurt
and Zurich.
There may occur connectivity issues. Our technicians are investigating
on that problem.
Updates
2020-02-04 18:22:08
we are closing the incident.
2020-02-04 17:08:54
this issue is generating false alarms on our monitoring, as some of our
suppliers gear is rebooted. We cannot fully distinguish between outtages at
that time and issues cause by connection outtage from our monitoring system.
