From time to time we all need a helping hand. At Openfactory we also provide remote support using Anydesk and TeamViewer.
If you require someone from our team to establish a remote session to better assist you, please follow the below steps and give us a call on:
Swiss head office: +41 52 566 95 00
German Support: +49 30 6293 7557
UK Support: +44 1837 60 80 70
FI Support +358 2 480 933 93
Our preferred support method is with Anydesk.
After you have clicked on the Teamviewer download button, you will be redirected to a webpage advising “TeamViewer is loading” and an automatic download will occur.
Once this automatic download has been completed you will be presented with a TeamViewer Quick Session listing your Partner ID and Password. Please have these ready to give to the support team member.
For Mac Users
If you are running a macOS higher than 10.14 there may be some additional steps to get Team Viewer running. Instructions on how to set up your Mac for TeamViewer can be found here.